Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@antiquelampsupply.com. Please note that returns will need to be sent to the following address: ATTN: RETURNS ALS 843 OLD MORRISON HWY. MCMINNVILLE, TN 37110
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@antiquelampsupply.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
DAMAGED GLASS - If the product was received damaged, we can file a claim with the carriers. Please provide photo evidence of the damaged product and the cartons. Do not return damaged glass.
USED ITEMS - If you attempted to install an electrical part, it is no longer eligible for a return/refund. Do not return used electrical components.
Returned items must be in their original condition to be eligible for a refund. This includes but is not limited to: the wrapping on shades, the UL or other marks on items, and the outer cartons on bulbs or other packaged items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@antiquelampsupply.com.
You may return merchandise (for any reason) as long as it is returned within 30 days of the date of shipping.
Fill out the Return Form for proof of purchase. The merchandise must be returned complete and unaltered, in the original cartons, properly packed, with the original inner packing materials.
If returned within 30 days, and received in good original condition, we will refund the full purchase price of the item (less the shipping charges).
More questions? Contact us at customerservice@antiquelampsupply.com.
Remember: In order to receive full refund on merchandise, all returns must be in original, unaltered condition and carefully packed in the original carton.
Initiate a return with the returns portal.